Hiring Organization / Company: County Of San Mateo
Basic Salary: To Be Discussed
Employement Type: Full-Time
The San Mateo County Department of Child Support Services is looking for a Customer Service Specialist to answer telephone calls from customers and use available resources to answer inquiries. The Specialist will identify and determine solutions to problems that customers may have, accurately document key information from each call using the computer, verify existing case data to ensure correct case processing, and identify and solve problems and refer cases to a Child Support Analyst for additional action, as appropriate. The Specialist will also provide clerical support and conduct outbound calls as needed.
The successful candidate will join an energetic and effective customer service team, which is focused on providing clear, consistent and accurate information to customers in a friendly and helpful manner.
THE IDEAL CANDIDATE
In addition to the required knowledge, skills and abilities listed below, the Department seeks a bright, flexible, energetic person who possesses the following:
At least two years of experience providing the highest quality of customer service at a call center.
- Experience working in a call center or a child support agency is a plus.
- Advance proficiency with desktop systems, Microsoft Office Suite (Word and Excel), and web-based applications.
- Ability to type at a minimum speed of 35 WPM.
- Ability to quickly learn and analyze rules, regulations, policies and procedures involved in customer service in a child support environment and relay the information to customers in a clear, accurate and highly professional manner.
- Ability to deal tactfully, courteously and effectively with callers under difficult circumstances.
- Ability to sit for long periods of time and communicate with the public primarily by extensive use of telephones.
- Possession of excellent hearing and manipulative skills to operate a telephony system.
- Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone.
- Fluency in Spanish (read, speak, write) is preferred but NOT required for this position.
The Department of Child Support Services serves the public by ensuring that children receive financial support to which they are legally entitled. The Department also serves taxpayers by helping families remain self-sufficient and recouping aid to families with dependent children from Parent Paying Support (PPS). The Department is committed to providing timely, competent and professional services that are cost-effective and respond to community needs. The Department's Call Center is a fast-paced and unpredictable environment where Call Center Specialists will be accepting a high volume of calls from both Person Receiving Support (PRS) and Parent Paying Support (PPS) with questions about their cases. The Call Center operates Monday through Friday, from 8:00 AM to 5:00 PM.
NOTE: The list created from this recruitment may be used to fill current and future extra help/temporary and/or permanent vacancies.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of experience in a customer service setting.
Rules, regulations, policies and procedures involved in customer service in a child support environment; techniques for dealing with the public, in person and over the telephone, often when relations may be confrontational or strained; case management techniques; automated computer systems and a working knowledge of a word processing software package; proper spoken and written business English.
Deal tactfully, courteously and effectively with callers under difficult and/or strained circumstances; express ideas effectively orally and in writing; simultaneously work on multiple detailed tasks with frequent interruption; use initiative and sound independent judgment within established guidelines; interpret, apply and explain complex rules, policies and procedures; operate a computer and other office equipment for extended periods.
Departmental Promotional Only. Only current County of San Mateo employees in the Department of Child Support Services with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date may apply.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (pass/fail), based solely on the candidates' responses to the supplemental questions. Candidates who pass the T&E evaluation will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Tuesday, August 3, 2021 by 11:59 PM PST
Training and Experience Evaluation: Week of August 9, 2021
Panel Interviews: Week of August 16, 2021
The County is an Equal Employment Opportunity Employer.
Job Location Information:
City: San Mateo
Location: San Mateo, Ca
Date Posted: 2021-07-21
Share this job on:
Top 10 Tips When Finding a Job
If that you are not kidding about looking for Jobs, you’ll agree that it is likely one of the toughest jobs this present day. Normally, you’re going to don’t have any clue where or what to search for in the job market. The good thing is that you are not by yourself. There are a few folks out there who are jobless such as you. Finding a job even in a commercial center can also be simple if you realize where to start. Before you begin your job looking procedure, listed here are tips that will help you find your dream job.
1. Job Facilities
Job firms are a fantastic and usually lost sight of hots pot for locating Jobs. Job firms regularly provide critical coaching, belongings, and methods for task seekers. Those firms can be specifically useful for young job seekers or those with little working enjoy. A simple Internet test for job firms on your areaought to discover where and get to them.
2. Temporal companies
Many companies select to have their positions dispatched by means of temporal agencies. The top goal for that is to save cash on representative benefits like healthcare. Temporally agencies likewise supply firms the way in which of screening candidates. Employment products and services can commonly be a faster and not more daunting job than discovering direct employment. An employment company would possibly likewise become into a long-lasting task for the people who perform neatly all over their operating.
3. Free job look services
This can be a waste of cash whilst money is now tight within the first place. After all, the money you pay for job finding web sites is imposed deductible if you’re on a job. It is smarter to use the money to pay for expenses.
4. Look at the nearby school
When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.
Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.
6. Foot hunts
If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.
7. Online Forums
Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.
8. Look at corporate websites
Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.
9. Ask friends
Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.
10. Make application regularly
Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.
When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.