Hiring Organization / Company: Big Blue Plumbing
Basic Salary: To Be Discussed
Employement Type: Full-Time
Big Blue Plumbing is looking for a customer service Manager/Representative to join our team in our East Bay office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience using Service Titan will be very helpful.
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with Service Titan extremely helpful.
About Big Blue Plumbing:
Big Blue is a plumbing organization dedicated to excellent customer experiences at a fair price.
Our employees enjoy a work culture that promotes growth and integrity.
Big Blue benefits include benefits like health care, paid time off, retirement savings and professional development.
Employees can also take advantage of working in a family environment.
Job Location Information:
Location: Alameda, Ca 94501
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