Customer Care Representative Vacancy In Big Blue Plumbing

Hiring Organization / Company: Big Blue Plumbing
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Big Blue Plumbing is looking for a customer service representative to join our team in our Alameda office. This person will drive customer satisfaction by fielding inquiries, addressing questions and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in Service Titan - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • High School Diploma or some college
  • 1-2 years proven experience in supporting client success in a contractor environment.
  • Excellent written and verbal (phone) communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills.
  • Familiarity with Service Titan will be a definite advantage.

About Big Blue:

Big Blue is a plumbing organization dedicated to incredible customer experiences with great service at a fair price.

Our employees enjoy a work culture that promotes hard work and working well with people.

Big Blue benefits include health care, paid time off, retirement savings and professional development.

Employees can also take advantage of working in a great environment.


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Job Location Information:
City: Alameda
State: Ca
Country: Us
Location: Alameda, Ca 94501
Job Listing No# : 623

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