Hiring Organization / Company: Big Blue Plumbing
Basic Salary: To Be Discussed
Employement Type: Full-Time
Big Blue Plumbing is the most customer-focused plumbing company in the Bay Area. We help people every day overcome their plumbing issues.
The CCR position is extremely important as you will be, for many people, the first interaction with our company.
Your job entails answering the telephone with an enthusiastic greeting, taking down client information and scheduling appointments. You will then schedule the technician most suited to the client at a time that is appropriate to the client, the workload of the technician and the geographic location of the job. We expect you to use phone scripts and quickly understand the details and use of our booking/ dispatching software (Service Titan).
After work is performed, you will contact the client and perform a "Happy Call" to ensure customer satisfaction and harvest a review.
Other work entails administrative assistant duties, including data entry, filing and receiving payments. You will be required to do light cleaning duties and occasional errands out of the office like obtaining permits or shopping for office supplies.
We have a great crew of people working on the team, we need a candidate that is a self-starter who genuinely wants to be excellent at what they do.
We offer competitive pay (Salary- $15-$25), health care, and retirement matching as well as training and a friendly work environment with steady work.
You should have a high school diploma, reliable transport and a resume that shows experience in customer service.
We look forward to hearing from you.
Job Types: Full-time, Part-time
Pay: $15.00 - $25.00 per hour
As we come out of the worst of coronavirus, we are hoping candidates will be vaccinated, even still, we require masks and social distancing within the office environment.
- High school or equivalent (Required)
- Call center/ dispatch: 1 year (Required)
- Bilingual (Preferred)
- One location
Job Location Information:
Location: Alameda, Ca 94501
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