User Experience Analyst Vacancy In Heluna Health

Hiring Organization / Company: Heluna Health
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:


Under general supervision, the User Experience Analyst uses a high degree of technical expertise to test and troubleshoot the CalCONNECT platform, which is used for case investigation and contact tracing in California. The User Experience Analyst creates and manages a Help Desk system to assist CalCONNECT and CalREDIE end users in local health departments (LHDs). The incumbent performs user acceptance testing for changes. The User Experience Analyst works closely with LHDs to assess, manage, and communicate needed changes. As a CalCONNECT subject matter expert, the incumbent serves as resource to the LHDs to explain and troubleshoot system functionality. The incumbent independently performs a range of tasks and makes recommendations associated with public health informatics, including system analysis, communication, implementation, evaluation, and data management; as well as maintenance, training, and other functions related to the CalCONNECT platform.

Must submit a cover letter and resume with the application. Please provide three professional references.

This position may be required to work flexible hours and weekends/holidays.


  • Create and manage a Help Desk system for LHD end users encountering CalCONNECT and CalREDIE interoperability issues. Respond to and track requests. Maintain accessible records on types of requests, resolution status and other relevant information
  • Assist with coordinating needs of CalCONNECT, CalREDIE and other data systems in CDPH; liaise with other programs and partners to promote electronic data exchange
  • Serve as a CalREDIE point of contact to ensure data is generated, exchanged, managed and available between systems and is accessible to epidemiologists, case investigators and contact tracers, for public health activities and in order to generate actionable insights to inform public health decision-making
  • Act as a subject matter expert for analytics related to CalREDIE/CalCONNECT interoperability.
  • Administer and troubleshoot all the instances of electronic data exchange
  • Collaborate with agencies and external groups providing public health surveillance, case investigation and contact tracing support and data & analytics support to the California COVID-19 response
  • Perform analysis for testing and validating data to ensure interoperability and data exchange between systems to ensure accurate information is given to local health department and state staff to appropriately guide public health response activities
  • Perform statistical analysis and basic data management on California’s COVID-19 data to complete reports and data extracts


  • Assist with any other duties as assigned in support of the CalCONNECT platform or Contact Tracing activities



  • MPH or Masters Degree or equivalent similar degree or experience and at least two years of public health experience, required
  • Experience in public health/applied epidemiology, required
  • Experience in working with electronic disease surveillance systems, required
  • Experience using either CalCONNECT or CalREDIE system, required; experience in both systems, strongly preferred
  • Experience in the use of statistical software for data analysis (R, Python, SAS, etc), preferred
  • Experience providing assistance to end users of a surveillance or electronic health record system, required
  • Experience setting up and managing a Help Desk system, strongly preferred


  • None

Other Skills, Knowledge, and Abilities

  • Knowledge of public health, disease surveillance, healthcare informatics/surveillance systems and epidemiologic practices and/or degree in related field
  • Demonstrated ability to analyze and interpret disease data from a wide variety of data sources and systems
  • Demonstrated ability to interpret and evaluate information to analyze, summarize, and prepare reports
  • Strong oral and written communication skills to convey complex information effectively
  • Knowledge of applicable laws, statues, and policies regarding health information, including security, privacy, and management of confidential data
  • Knowledge of principles and practices and skills to perform and apply epidemiology, statistical and business analyses
  • Ability to plan, organize, and prioritize projects, time, and workload assignments for a variety of informatics/surveillance projects
  • Ability to provide technical assistance to achieve statewide program goals and objectives, health information exchange, data linking and system integration
  • Ability to engage with diverse audiences and multiple stakeholders and assess information needs; collaborate across agencies and programs to meet shared goals
  • Knowledge of case investigation, contact tracing, public health reporting, public health information system standards, and public health data, preferred


  • Stand: Frequently
  • Walk: Frequently
  • Sit: Frequently
  • Handling / Fingering: Occasionally
  • Reach Outward: Occasionally
  • Reach Above Shoulder: Occasionally
  • Climb, Crawl, Kneel, Bend: Occasionally
  • Lift / Carry: Occasionally - Up to 50 lbs
  • Push/Pull: Occasionally - Up to 50 lbs
  • See: Constantly
  • Taste/ Smell: Not Applicable


Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)


Remote workplace. Must have functional Wi-Fi/internet access. Will not be reimbursed for internet access/Mi-Fi.


It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.









Licenses & Certifications

Job Location Information:
City: Richmond
State: Ca
Country: Us
Location: Richmond, Ca

Date Posted: 2021-04-08
Job Listing No# : 35671

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